Privacy Policy

Kone ("we," "our," "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect information when you visit our website or submit inquiries to us.

1. Information We Collect

Information You Provide

• Inquiry Forms: Name, email address, phone number, company name and project details submitted through consultation or contact forms
• Blog Comments: Name, email and comment content when you engage with blog posts
• Resource Requests: Business contact details when requesting technical documentation

Automatically Collected Data

• IP address and browser type
• Pages visited and time spent on site
• Referring website
• Device type and operating system

2. How We Use Your Information

We use the information collected to:

• Respond to product inquiries and consultation requests
• Provide requested technical documents and resources
• Send relevant product information and updates (with your consent)
• Improve website functionality and user experience
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

Where applicable, we process your data on the following legal bases:

• Contractual necessity — to respond to your inquiries and fulfill service requests
• Legitimate interests — to improve our services and communicate relevant information
• Consent — where you have explicitly opted in to marketing communications

4. Data Sharing

We do not sell your personal information. We may share data with:

• Kone's regional service offices to process your inquiry
• Trusted service providers operating under data processing agreements (e.g., CRM, email delivery)
• Regulatory authorities when required by law

5. Data Retention

Inquiry data is retained for up to 3 years from the date of last contact. Analytics data is retained for 26 months. You may request deletion at any time by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, email us at [email protected].

7. Cookies

We use cookies for website functionality and analytics. By continuing to use our website you consent to our use of cookies. You can adjust cookie preferences in your browser settings at any time.

8. Security

We implement industry-standard technical and organizational security measures to protect your data against unauthorized access, loss or alteration. All form submissions use encrypted HTTPS connections.

9. International Transfers

Data submitted through this website may be transferred to and processed in countries outside your jurisdiction, including the United States and the European Union, in compliance with applicable data protection regulations.

10. Updates to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy regularly.

11. Contact Our Data Protection Team

If you have questions about data privacy or wish to exercise your rights, contact us at:

Kone Data Protection Officer
Email: [email protected]
Address: 1200 Kone Tower Drive, Chicago, IL 60601, United States

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